Privacy Policy
Last updated:
Introduction
Khythranxex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website at khythranxex.world and purchase our handcrafted scarves, jewelry, and bespoke accessories. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are the data controller responsible for your personal data.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis:
- Contract: to perform our contract with you (processing orders, delivery, customer support).
- Consent: where you have given clear consent (e.g. marketing, newsletters, cookie preferences).
- Legitimate interests: to improve our services, run our business, and ensure security, where this does not override your rights.
- Legal obligation: where we must comply with UK law (e.g. tax, fraud prevention).
Information We Collect
We collect information you provide directly to us when:
- Submitting contact forms or enquiries about custom accessories
- Placing orders for scarves, jewelry, or other handcrafted items
- Scheduling design consultations at our Manchester studio
- Requesting quotes for bespoke pieces
- Subscribing to our trend updates and newsletters
This information may include your name, email address, phone number, delivery address, and details about your accessory preferences.
Order Information
When commissioning custom scarves or jewelry, we may collect additional details such as design preferences, material choices, colour selections, measurements, and any personal messages for gift wrapping.
How We Use Your Information
We use the information we collect to:
- Process and fulfil your custom accessory orders
- Communicate with you about design consultations and order progress
- Provide customer support and respond to enquiries
- Send order confirmations and delivery updates
- Improve our handcrafting services and website experience
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your information with:
- Delivery partners to ship your handcrafted accessories
- Payment processors to securely handle transactions
- Service providers who assist in operating our website
- Legal authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your accessory design details and personal preferences are stored securely.
Your Rights
Under the UK GDPR and the Data Protection Act 2018, you have the right to:
- Access the personal information we hold about you (subject access request)
- Request correction of inaccurate information
- Request deletion of your personal information (right to erasure)
- Object to processing of your personal information
- Request restriction of processing
- Request transfer of your information to another service (data portability)
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us using the details below. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data properly.
Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including keeping records of your custom accessory orders for warranty and customer service purposes. When we no longer need your data, we will securely delete or anonymise it in line with our retention schedule and UK data protection law.
International Transfers
We do not routinely transfer your personal data outside the United Kingdom. Where we use service providers that process data outside the UK, we ensure appropriate safeguards (such as UK-approved transfer mechanisms) are in place to protect your data.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Khythranxex
12-22 Thorniley Brow, Manchester M4 2AJ, United Kingdom
Email: partners@khythranxex.world
Phone: +44 7890 101727
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.